Terms & Conditions

Returns 

Thanks for shopping at Bee Happy Studio. 

If you are not entirely satisfied with your purchase, please email us before returning your purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. 

You have 28 days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-10 days, depending on your card issuer's policies.

Delivery 

All purchased items are dispatched within 1 working day.

For our deliveries we use 2nd class Royal Mail. 

UK deliveries cost starting from £1.99

International deliveries cost £18.50

PYOP Policy

Delivery

Paint Your Own Pottery Free deliveries in Inverness area and 35mile radius. You can prearrange the collection from our studio on 23 Seafield Road, Inverness. 

 

Returns 

For Paint Your Own Pottery kits have to be returned unpainted in the same condition that you received it. Please check the bisque when you receive it for any damage. If the bisque is damaged please email to info@beehappypottery.com.

We can't refund the personalised bisque items, unless they are faulty. This warranty is valid for 28 days from collection of the finished bisque. 

 

Refund 

We do not accept returns & refunds of Personalised Items unless it is faulty. This warranty is valid for 28 days from collection of the finished item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-10 days, depending on your card issuer's policies.

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Clay Imprint Policy

Delivery

 Free deliveries in Inverness and 35mile radius. You can prearrange the collection from our studio on 23 Seafield Road, Inverness. 

 

Returns 

 

We do not accept returns & refunds for Clay imprints unless it is faulty. This warranty is valid for 14 days from collection date. 

 

Refund 

If your return is approved, we will initiate a refund to your credit card (or original method of payment) or offer you another Clay imprint. If you choose to be refunded your credit within 5-10 days, depending on your card issuer's policies.

Workshop Vouchers

– Gift vouchers are valid for 12 months from the date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.

– Gift vouchers can be redeemed against Bee Happy Studio Workshops.

-To book & redeem voucher go to website Bee Happy Studio.com or in person at the studio.

– Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

– If your purchase exceeds the value of the gift voucher, the balance must be paid by cash, debit or credit card.

– If you return any products you have purchased using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against subsequent purchases.

– Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately email to info@beehappystudio.com providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.

Bee Happy Studio can vary or replace these conditions from time to time.

For any enquiries contact us on  info@beehappypottery.com

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